Terms and Conditions

These are our key house rules in plain words. The full Terms and Conditions remain the binding agreement, they follow the law of Curaçao, and the English version prevails. We hold licence OGL/2024/758/0228 from the Curaçao Gaming Control Board, which also regulates us.

Who can play

You must be at least 18, or older if the law where you live sets a higher age for online gaming, and we can ask you to prove your age. Online gambling has to be allowed where you are, and checking local law before you bet is up to you. Game providers can block some titles in particular countries, so a game may be missing where you live.

Your account

Register before you place a real-money bet and give a valid e-mail address, since without it we cannot help with a forgotten password and you cannot deposit or withdraw. Each player may hold one account only, and extra accounts can be closed together with the original one. Keep your username and password private, keep your details correct, and never move money or accounts to or from other players.

Deposits

There is no general minimum deposit, though some bonuses set their own, and the maximum depends on the payment method. You can play with Bitcoin, Ethereum, Tron, USDT, other cryptocurrencies and EUR. Fund your account only with your own money. We do not exchange currencies, your balance earns no interest, and a chargeback closes the account.

Withdrawals

Each deposit has to be played through at least three times, with at least one bet worth 3x the deposit, before you can cash out. A single withdrawal is between US$25 and US$500, so larger sums are split into several requests, and the general daily limit is $1,000 USD unless your personal manager agrees a higher one. Payouts go back to the method you deposited with. Processing usually takes up to 72 hours but can take longer, and nothing is paid before your account is fully verified.

Verification

At your first withdrawal or later we may ask for your passport or national ID card, utility bills, a selfie with your document and copies of the cards you deposited with. We may also call the phone number in your account. False or forged documents can cost you your deposits and winnings.

Bonuses

Each bonus has its own rules, and unless an offer says otherwise it must be wagered 3 times and is valid for 24 hours. Only one bonus can be active, bonus abuse can cancel bonus winnings, and bets in Instant Win or Crash games with a multiplier below 1.1 do not count towards wagering. The Bonus Policy sets out the welcome pack, cashback, the referral program and the 7 Days of Luck marathon in full.

Inactive and closed accounts

An account with no login for six months counts as dormant. A dormant account may be charged an administrative fee of 5% of the balance or a flat maximum of 100 USD, whichever is greater, at the start of each month, and after 48 months of inactivity the balance is confiscated. You can close your account at any time, and we may first confirm your identity, sometimes in a short interview.

Fair play

Collusion, multiple accounts, exploiting software errors and betting patterns meant to drain bonus offers are not allowed, and they can lead to closed accounts and withheld winnings. Server logs and records decide any dispute about a game result.

Refunds and complaints

A refund request goes to us by e-mail, and the decision can take up to 10 business days, with the procedure finished within 48 hours after it. Complaints go to Customer Support first and move up within our team if they are not solved at once. If a dispute stays open, you can turn to an independent body or the licensing regulator.